Glossario traduzioni
ISO 17100:2015

Translation services — Requirements for translation services

1 Scope

 The ISO 17100 quality standard is very similar to the current European standard for Translation Services Providers – EN 15038.
The ISO 17100:2015 of International Standard provides requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation service that meets applicable specifications.
Application of this International Standard also provides the means by which a translation service provider (TSP) can demonstrate conformity of specified translation services to this International Standard and the capability of its processes and resources to deliver a translation service that will meet the client’s and other applicable specifications.
Applicable specifications can include those of the client, of the TSP itself, and of any relevant industry codes, best-practice guides, or legislation.
The use of raw output from machine translation plus post-editing is outside the scope of this International Standard.
This International Standard does not apply to interpreting services.
2   Terms and definitions
For the purposes of this document, the following terms and definitions apply.
2.1   Concepts related to translation and translation services
2.1.1
translate
render source language content (2.3.2) into target language content (2.3.3) in written form
2.1.2
translation
set of processes (2.1.4) to render source language content (2.3.2) into target language content (2.3.3) in written form
Note 1 to entry: A translation may refer to formats other than text-based formats (e.g. an audio file, image, etc.).
2.1.3
translation workflow
processes (2.1.4), or parts thereof, involved in achieving target language content (2.3.3)
2.1.4
process
set of interrelated and interacting activities performed in order to achieve a stated objective
2.1.5
product
output of process (2.1.4)
EXAMPLE  1:
A translated (2.1.1) version of a book purchased from a retail shop or on the web.
EXAMPLE  2:
Intellectual property in the content of a translated (2.1.1) book can be the subject of agreement between the author and the translator (2.4.4).
EXAMPLE  3:
A TSP (2.4.2) translating a book for a publisher is providing a service (2.1.6). Computer software can be purchased to support a range of translation (2.1.2)processes (2.1.4).
Note 1 to entry: Many product categories comprise elements that form a generic product. Its dominant element determines whether the product is designated processed material, intellectual property, software, or services (2.1.6).
2.1.6
translation service
intangible product (2.1.5) that is the result of interaction between client (2.4.3) and TSP (2.4.2)
2.1.7
interpret
render spoken or signed information from one language to another language in oral or signed form
2.2   Concepts related to translation workflow and technology
2.2.1
computer-aided translation
CAT
part of translation workflow (2.1.3) in which a variety of software applications are used to support the task of human translation (2.1.2)
Note 1 to entry: These computer programs are usually referred to as translation (2.1.2) tools, computer-aided translation tools, or, sometimes, translation environment tools (TEnTs).
2.2.2
machine translation
MT
automated translation (2.1.2) of text or speech from one natural language (2.3.8) to another using a computer system
2.2.3
machine translation output
outcome of machine translation (2.2.2)
2.2.4
post-edit
edit and correct machine translation output (2.2.3)
Note 1 to entry: This definition means that the post-editor will edit output automatically generated by a machine translation engine. It does not refer to a situation where a translator sees and uses a suggestion from a machine translation engine within a CAT (computer-aided translation) tool.
2.2.5
check
examination of target language content (2.3.3) carried out by the translator (2.4.4)
2.2.6
revision
bilingual examination of target language content (2.3.3) against source language content (2.3.2) for its suitability for the agreed purpose
Note 1 to entry: The term bilingual editing is sometimes used as a synonym for revision.
2.2.7
review
monolingual examination of target language content (2.3.3) for its suitability for the agreed purpose
Note 1 to entry: The term monolingual editing is sometimes used as a synonym for review.
2.2.8
proofread
examine the revised target language content (2.3.3) and applying corrections (2.5.4) before printing
2.2.9
project management
coordinating, managing, and monitoring a project throughout its complete lifecycle
2.2.10
style guide
set of editing and formatting instructions
2.3   Concepts related to language and content
2.3.1
content
anything representing meaningful information or knowledge
2.3.2
source language content
language content (2.3.1) to be translated (2.1.1)
2.3.3
target language content
language content (2.3.1)translated (2.1.1) from source language content (2.3.2)
2.3.4
text
content (2.3.1) in written form
2.3.5
source language
language of the source language content (2.3.2)
2.3.6
target language
language into which source language content (2.3.2) is translated (2.1.1)
2.3.7
language register
variety of language used for a particular purpose or in a particular social or industrial domain (2.3.10)
2.3.8
natural language
written, signed, or spoken human language
Note 1 to entry: For example, languages which are not natural include programming languages such as C++.
2.3.9
text-type convention
subset of specifications for the target language content (2.3.3) related to the content (2.3.1) type and domain (2.3.10)
Note 1 to entry: For example, with acts of law, there are formal conventions which are always used by legislators.
2.3.10
domain
subject field, sphere of knowledge or activity having its own specialized culture, social context, and linguistic characteristics
2.3.11
locale
set of characteristics, information, or conventions specific to the linguistic, cultural, technical, and geographical conventions of a target audience
2.4   Concepts related to the people involved in translation services
2.4.1
language service provider
LSP
person or organization who provides language-related services
2.4.2
translation service provider
TSP
language service provider (2.4.1) that provides professional translation services (2.1.6)
EXAMPLE:
Translation companies, individual translators, or in-house translation departments.
Note 1 to entry: Language service provider (LSP) (2.4.1) is a more general term involving other language-related and value-added services but for the purposes of this International Standard, LSPs (2.4.1) are considered to be TSPs when they are providing translation services.
2.4.3
client
customer
<translation services> person or organization that commissions a translation service (2.1.6) from a TSP (2.4.2) by formal agreement
Note 1 to entry: The client can be the person or organization requesting or purchasing the translation service (2.1.6) and can be external or internal to the TSP’s (2.4.2) organization
2.4.4
translator
person who translates (2.1.1)
2.4.5
reviser
person who revises (2.2.6)target language content (2.3.3) against source language content (2.3.2)
2.4.6
reviewer
person who reviews (2.2.7)target language content (2.3.3)
2.4.7
proofreader
person who proofreads (2.2.8)target language content (2.3.3)
2.4.8
project manager
PM
person who manages specified aspects of a translation project and is responsible for the process
2.4.9
competence
ability to apply knowledge, experience, and skills to achieve intended results
2.5   Concepts related to control of the translation service process
2.5.1
verification
confirmation by the project manager (2.4.8) that specifications have been fulfilled
2.5.2
document
information and its supporting medium
Note 1 to entry: The medium can be paper, magnetic, electronic or optical computer disc, photograph or master sample, or a combination thereof.
Note 2 to entry: A set of documents, e.g. specifications and records (2.5.3), is frequently referred to as “documentation”.
[SOURCE: ISO 9000:2005, 3.7.2]
2.5.3
record
document (2.5.2) or report stating results achieved or providing evidence of activities performed
2.5.4
correction
<translation service> action taken to correct an error in target language content (2.3.3) or translation process (2.1.4) or a nonconformity to a requirement of this International Standard when conformity has been claimed
Note 1 to entry: Corrections generally arise as a result of errors found when the translator is checking (2.2.5) the target language content  (2.3.3), when reported by a reviser (2.4.5) or reviewer (2.4.6) or proofreader (2.4.7) or client (2.4.3), or during an internal or external audit of the implementation of this International Standard.
2.5.5
corrective action
action taken to eliminate the cause of a nonconformity or errors in the translation process (2.1.4) or target language content (2.3.3)
Note 1 to entry: Corrective action involves an investigation to identify what went wrong and what action can be taken to ensure that it does not happen in the same way again.

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